Hansel & Gretel Candy Kitchen’s Privacy & Security Policy

Registration

In order to use this website, you must first complete the registration form. During registration you give us contact information (such as name and e-mail address). We use this information to contact you about the services on our site in which you have expressed interest.

Hansel & Gretel Candy Kitchen is the sole owner of the information collected on HanselandGretelCandyKitchen.com. Hansel & Gretel Candy Kitchen collects personally identifiable information from our users at several different points on our website.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders.

If we have trouble processing an order, we will use this information to contact you.

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site and to send participants an e-mail or newsletter.

We may or may not use a third party service provider to conduct these surveys or contests; in the event we do use a third party, that company is prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time e-mail inviting him or her to visit the site. Hansel & Gretel Candy Kitchen stores this information for the sole purpose of sending this one-time e-mail and tracking the success of our referral program.

Your friend may contact us at optout@HanselandGretelCandyKitchen.com or http://www.HanselandGretelCandyKitchen.com/t-optout.aspx to request that we remove this information from our database.

Uses of Information

The purpose of HanselandGretelCandyKitchen.com is to sell our products to consumers. We’ll only use information you share with us to process your credit card transactions, keep you up to date on product issues, and with your approval invite your friends to try our products.

Communications from the Site

Special Offers and Updates

We will occasionally send you information on new products, services, and promotions. You can sign up for these emails from us on our Account & Contact page.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications. Please see “Choice and Opt-out.”

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password.

We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Profile

We store information that we collect through cookies, log files, clear gifs, and third party sources to create a “profile” of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

We share your profile in aggregate form only.

Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.

Address Verification

We use third party address verification to verify your address in order to offer the best shipping methods and lower our cost of shipping our products to you.

Enhancement of Profile Information

We may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our Profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We may share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users.

We do not link aggregate user data with personally identifiable information.

Personally identifiable information:

We Share Personally Identifiable Information Personally Identifiable Information with Third Parties

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Choice/Opt-out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at optout@HanselandGretelCandyKitchen.com. We offer an opportunity to opt-out of certain communications on http://www.HanselandGretelCandyKitchen.com/checkoutaccount.aspx or you may contact us by phone 800-524-3008, or email optout@HanselandGretelCandyKitchen.com or postal mail:

Opt-Out C/O
Hansel & Gretel Candy Kitchen
P.O. Box 969
Helen, Georgia 30545

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-through data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to understand how users interact with our site.

We use a third-party tracking service AWStatsthat uses log files to track non-personally identifiable information about visitors to our site in aggregate usage and volume statistics to monitor which pages are viewed and how users use our site.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use do use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use only session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as shopping cart, will be limited.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. See “Third Party Advertisers.”

This privacy statement covers the use of cookies by HanselandGretelCandyKitchen.com this site only and does not cover the use of cookies by any advertisers. See the “Third Party Advertisers” section.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Hansel & Gretel Candy Kitchen. Please be aware that we, Hansel & Gretel Candy Kitchen, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Bulletin Boards/Chat Rooms

If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, delete or deactivate it] by making the change on our member information page or by emailing our Customer Support at support@HanselandGretelCandyKitchen.com or by contacting us by telephone or postal mail at the contact information listed below.

Security (top)

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send an email to us at support@HanselandGretelCandyKitchen.com

Business Transitions

In the event Hansel & Gretel Candy Kitchen goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Hansel & Gretel Candy Kitchen
P.O. Box 969
Helen, Georgia 30545
706-878-2443 Tel and International
706-878-2176 Fax
800-524-3008 Toll Free
support@HanselandGretelCandyKitchen.com email